Terms, Shipping & Returns

Last updated: October 2025

These terms outline how QNCH (“we”, “us”, “our”) sells and delivers products. By purchasing from our store, you agree to these terms.

1. Ordering

All orders are subject to acceptance and availability. Prices and details are correct at the time of listing but may change without notice.
Once payment is received, you will receive an order confirmation by email.

2. Shipping

We currently ship primarily within the United Kingdom.
International orders may be accepted but may carry higher shipping costs and longer delivery times.
Dispatch typically occurs within 1–3 business days of purchase.
Estimated delivery is within 7 days, though delays may occur due to courier issues, supplier backlogs, or unforeseen circumstances.
We will always aim to keep customers informed of significant delays.

3. Returns & Refunds

Due to the nature of consumable goods, we only accept returns on sealed, unused products or items damaged in transit where shipping protection was applied at checkout.
Requests must be made within 7 days of delivery with proof of purchase and photo evidence where applicable.
We do not offer refunds on opened or used products.
Once a refund is approved, it will be processed to the original payment method within 5–10 business days.

4. Cancellations

Orders may be cancelled before dispatch by contacting us directly.
Once dispatched, cancellation is no longer possible, and the return process applies.

5. Payments

We accept the major payment methods listed at checkout.
All transactions are processed securely by trusted third-party providers; we do not store full payment details.

6. Liability

QNCH is not liable for delays, lost parcels, or indirect damages caused by courier errors or circumstances beyond our control.
By purchasing, you acknowledge that shipping times are estimates, not guarantees.

7. International Orders

Buyers outside the UK are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

8. Changes to Terms

We may update these terms at any time. The version published on this site at the time of purchase applies to your order.