Privacy & Cookie Policy

QNCH (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you visit our website or interact with us.

1. Information We Collect

We may collect and store the following information:

  • Personal details such as name, email address, and shipping address provided during checkout or sign-up.

  • Payment details processed securely through third-party providers (we do not store full card information).

  • Analytical data through tools such as Google Analytics, Meta Pixel, and similar tracking technologies.

  • Communication data when you contact us via email or forms.

2. How We Use Your Information

We use your data to:

  • Process and deliver orders.

  • Communicate updates, offers, and marketing (only if you have opted in).

  • Improve website performance and user experience through analytics.

  • Comply with legal obligations and prevent fraud.

3. Email Marketing

By submitting your email through our website, you consent to receiving marketing messages. You may unsubscribe at any time using the link provided in each email.

4. Cookies

Our site uses cookies and similar tracking technologies to monitor traffic and enhance usability.
You can manage or disable cookies in your browser settings. Continued use of our website implies consent to cookie use.

5. Data Retention

We retain order and customer data for as long as necessary to fulfill orders, comply with tax and legal obligations, or maintain business records.

6. Data Security

We apply reasonable technical and organisational measures to protect personal data. However, no online transmission is fully secure, and you use our site at your own risk.

7. Sharing of Information

We do not sell your personal data.
We may share limited information with trusted third parties who help operate our store (e.g., payment processors, analytics platforms, couriers). These partners are bound by confidentiality and data protection standards.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing at any time.
    Requests can be made by emailing us.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always appear on this page.